RetailWEB™

Instant Access to Every Payment, Document, and Decision.

eRemitt’s RetailtWEB™ tool gives you real-time visibility, rapid search tools, and Suspense & Exception Decisioning tool.

Key Benefits of RetailWEB™

  • Faster Customer Response Times: Quickly search and retrieve payment details to resolve customer questions in seconds, not hours.

  • Improved Internal Collaboration: Multiple departments, A/R, customer support, billing,  and collections can view, annotate, and work from the same documents at the same time.

  • Lower Administrative Costs: Reduce paper storage, filing, mailing, printing, and manual document handling with a fully digital archive.

  • Compliance & Transparency Built In: Detailed tracking, permission controls, and secure access support industry compliance and internal audits.

  • Business Continuity & Data Protection: Protect your lockbox documents and payment history from physical damage, loss, and disaster-related disruptions.

Advanced Features That Reduce Workload & Errors:

  • Web-Based Document Imaging & Archive: Every lockbox document—checks, remittances, correspondence, coupons, and supporting pages—is captured and stored in one secure online portal.

  • Powerful Multi-Field Search: Search by payer, check number, batch, date, invoice reference, or dollar amount and pull up documents instantly.

  • Real-Time Workflow Tools: Print, download, or route documents directly from the platform to keep your processes moving.

  • Suspense & Exception Decisioning: Automatically isolate exception items that need more information, and resolve them before posting or depositing.

  • Delayed Deposit Control: Suspend deposits when key remittance data is missing—giving your team time to validate and correct items before funds move.

  • Full Audit Trail: Track every action taken on every document to support compliance, transparency, and accountability.

How RetailWEB™ Works:

  1. All processed lockbox payments are scanned and converted into secure digital images.

  2. Business rule based processing detects transactions or items that need additional information to post and deposit.

  3. Documents are stored in a centralized, secure online portal, accessible via any web browser.

  4. Teams search, annotate, route, and manage documents with built-in workflow tools.

  5. Generate reports using captured data for audits, reconciliations, and accounting workflows

  6. Export or download images and data as PDF, CSV, Excel, or XML

See what it can do for you

Why Work With eRemitt

Accuracy

We’ve built long-term relationships across industries by delivering consistently accurate, error-free results clients can count on.

Proprietary Technology

Our proprietary processing system combines high-speed scanning, OCR, and secure cloud infrastructure to cut processing time in half — all while maintaining 99.99% uptime and real-time visibility for your team.


Industry Leader

With over 30 years in remittance processing, we've seen it all. Our team brings decades of industry insight to every implementation, helping clients navigate compliance, integration, and scale with confidence.

Customized Solutions

Every client’s workflow is different — our platform adapts to yours. From custom file formats to specialized approval workflows, we build around your process, not the other way around.